FAQ

Do I need to register an account to buy content?

Yes. A free account registration is required in order to purchase and download any content from Orangegraphics Store. There is no possibility to obtain our products with Guest account type.

How can I download again a 3d model that I have downloaded before?

You can download at no additional charge any previously purchased products in the panel at My account/My Downloads

How to download the model(s) I have just purchased?

You should receive files for download right after payment. You can download your purchased models at the My account/My Downloads

I need an invoice on my company’s name.

An invoice for your order will be automatically generated using the data from the My account/Addresses. If you had not received an invoice, please contact us at sales@orangegraphics-store.com

Is Orangegraphics Store free to join?

Yes, it’s free to join and create your personal account

Is there a time limit for downloading obtained goods?

No. All successfull purchases are permanently stored in your My account/My Downloads and will be available for unlimited number of downloads/re-downloads.

What are the available file formats?

Available formats depends on the purchased product and are always listed in the description of the product.

What are my payment options?

You can make a payment using Paypal – which allow Visa/MasterCard credit/debit card directly or you can choose the PayPal account payment option.

Where is the record of all my orders and downloads?

We record each purchase and downloads you make. All info can be reached at My account/ Order history and details

Are you looking for new 3D artists for your future products?

Yes, we are open for new professional artists. Contact us if interested.

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